FAQ

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FAQ

1. Can I change my IP for my account?
 There is no option to change location from your side, in fact we only offer one location per account. We can change it once or 
 twice during your subscription term (I just did) but we don't change locations/rotate proxies by request. If you require more
 than one location please purchase more accounts.
2. Can a single subscription be used to set up multiple proxies?
 A.Yes. To sign up for additional subscriptions you need to visit the order page here https://getfoxyproxy.org/proxyservice/, 
 select the plan you'd like and then add your billing information. Make sure that you are using the same email address you used 
 when you signed up at the first time. So that we can keep all your subscriptions under one account.
 B.After that you can visit the Customer Panel to view information about your subscriptions. The link to the Customer Panel is 
 http://getfoxyproxy.org/panel
 Thanks.
3. Proxy/VPN is disconnected
 Would you please take a screenshot of the proxy/VPN settings and the error message? Here is how to take a screen shot
 http://www.take-a-screenshot.org/
 Make sure that you are using the details information below:
 (insert the account’s information)
4. How do I change my password?
 Unfortunately, you can not change the password at your side. Please let us know the new password you want. We can change it at 
 our side. Thanks. 
5. How to cancel my account?
 Please login the customer panel. http://getfoxyproxy.org/panel
 Click on the orange rectangle box “Action” and choose “Stop Auto Renew". 
 Cancel account Step1.png
 A small window pops up and click “Yes”. 
 Cancel account Step2.png
6. How to renew my account?
 Please provide the username and we will charge the account and reactivate it. Thanks
7. How to subscribe a new account?
 You can subscribe to a new account here: https://getfoxyproxy.org/proxyservice
 Please let me know if I can be of further assistance.
8. How to change my payment information?
 Recurly > Account Info > Scroll down to the bottom > Copy the link of "Hosted Edit Billing Information URL:" > Paste it
 (Figure out whether Jira Desk Service can reply copy and paste the link by connecting to Recurly.) 
9. How to set up proxy?
 Please follow the link below:
 https://getfoxyproxy.org/help/proxyservice/
10. How to set up VPN?
 Please follow the link below:
 https://getfoxyproxy.org/vpn/
11. How to set up OpenVPN?
 a.Instructions on how to set it up may be found here:
 *Windows---http://docs.getfoxyproxy.org/index.php/VPNDocs-OpenVPN-Windows8
 *Mac OSX---http://docs.getfoxyproxy.org/index.php/VPNDocs-OpenVPN-OSX
 b.To be able to connect to this VPN, you'll need a certificate in addition to your username and password. You can download from 
 the customer panel which of the link is http://getfoxyproxy.org/panel
 c.Click on the orange rectangle box “Action”. 
 Step3.png
 d.Click on "Get OpenVPN config file"
 Step2.png
 Let us know if you need any further assistance.
12. How to disable the proxy?
 === Firefox, using the addon ===
 DisableProx.png
 
 === Firefox, Without the addon ===
 In the address bar, type in about:preferences#advanced and Click "Network" Settings
 In the Network Settings Dialog, click the "No proxy" option
 Firefox-no-proxy.png
13 Can I have free trial?
 Unfortunately we don't offer free trials at this time. We advise you to create a month account and test your service. Please let 
 us know shortly if you are not happy with the service. We have 3 million users using our service. We provide high quality 
 products with reasonable price. 
 Thank you for interesting in our business. 
14 What is the high bandwidth for?
15 How to take a screenshot?
 Please visit this page: http://www.take-a-screenshot.org/
16 How to test the speed?
 To test the speed of your connection, visit http://testmy.net/ a free online Bandwidth testing tool
17 Why BBC could not play?

The problem isn't a result of a failure of our systems, but has a lot to do with changes made by the BBC to how they deliver content. You'll notice that live BBC footage isn't affected but only iPlayer content is the problem. To watch iPlayer, please disable the proxy in your browser and connect via VPN. VPN access comes bundled with you account so you do not have to pay extra for it. To set up VPN, please follow the instructions for your Operating System found here: http://getfoxyproxy.org/vpn/

18 Why Hulu is blocked?
 Hulu content is restricted to a particular geographic region, namely the United States. because of this, Hulu has apparently
 started to blockIP addresses of VPN networks. When you attempt to view or stream a programme on Hulu, you may receive information
 that the video library can only be  watched from within the United States or that you cannot access the library using an 
 anonymous proxy tool.
 If you're unable to access Hulu, [contact us] and we'll be more than happy to assign you 
 to a different VPN/proxy  server.
19 Why the proxy is so slow?

We would recommend to visit https://www.speedtest.net and test your connection speed, once you have your results share with us your screenshot. Please note that sometimes your network performance can be affected by the speed of your Internet connection.

20 Questions about URL pattern

When FoxyProxy is set to Use proxies based on their pre-defined patterns and priorities, Firefox asks FoxyProxy if a proxy should be used to load URLs. FoxyProxy answers this question by attempting to match the current URL with all of the URL patterns you've configured. There are two ways to match URLs with FoxyProxy: https://getfoxyproxy.org/patterns.html#wildcards or https://getfoxyproxy.org/patterns.html#regex. Please note that all patterns -- white and black -- are ignored when FoxyProxy is set to "Use proxy ABC for all URLs"

21 Questions about Foxyproxy Plus
22 Questions about TV box connecting
23 Do you offer SOCKS proxies?
 No, we do not offer SOCKS proxies, but our software has SOCKS support.
24 How can I set up OpenVPN in Linux?
 a)Login to the Customer Panel and download the configuration file from the Actions Menu, this will typically be called xxxx.ovpn 
 (where xxxx is the server name)
 Run the OpenVPN client with the downloaded configuration file. 
 b)Installing the OpenVPN client
 Usually, the easiest way to install an OpenVPN client is to use the package management system for your particular Linux
 distribution.  
 c)Run one of the following commands (as root):
 1.Fedora/CentOS/RedHat:yum install openvpn
 2.Ubuntu/Debian:apt-get install openvpn
 d)OpenVPN connections can usually be created from the Network Manager of your distro. If not, you may have to install the OpenVPN 
 Network Manager plugin for your distribution.
 e)For Ubuntu you can do
 sudo apt-get install network-manager-openvpn openvpn
25 Erroneous/fraudulent charges
 If you feel that you have been charged erroneously by FoxyProxy, please contact us. In your email, let us know the amount that 
 was charged,the date the transaction occurred and the last four digits of your Credit/Debit Card.
26 How many computers can I use FoxyProxy Plus on?
 The FoxyProxyPlus License is only valid for one computer, if you'd like to use FoxyProxyPlus on a number of computers, you'll 
 have to purchase a license for each computer that will have FoxyProxy Plus installed.
27 How can I view my account Information?
 Account Information such as Billing Info, Server statuses and configuration files is available in the Customer Panel
 The panel can be viewed here
28 How can I change my subscription term?
 We offer the following Subscription Terms: 1 Month, 6 Months or 1 Year. [[https://support.getfoxyproxy.org/ Contact us to change 
 your term]]
29 How to set up IPv6?
 No, we don't provide.
30 What is your refund Policy?

You are entitled to a pro-rated refund of the unused portion of your subscription at any time and for any reason. Note, however, that the pro-rated amount is based on the fulfilled term of your subscription, not on the purchased term. For example, if you purchase a 1-year subscription at $89.88 and want a refund after 2 months, the refunded amount will be $69.70, not $74.90. That is based on the $9.99 monthly price, not the discounted $7.49 monthly price. Months are rounded up; if your term began on the 12th of the month, then a full month has been consumed on the 13th.

If your account is terminated due to Terms of Service violation, you are not entitled to any refund -- pro-rated or otherwise.

31 How to update my billing information?

We're working on enabling our Customers to update their Billing Info from the Customer Panel, In the mean time, please contact us at support@getfoxyproxy.org to update your info.

32 I signed up for a new account and haven't received my proxy

Something must have gone wrong during account creation, please send an email to support@getfoxyproxy.org and we'll be more than happy to help.

33 How to Fix Conflicting Country Codes and Improve Your Mac’s Wi-Fi

There's a great article on that [here]

34 When I test the location of my IP address, I get different results from different websites. Why?

There are hundreds of websites that show your location based on your IP address. But there are only 3 or 4 companies that collect and publish this information--it is neither an easy job nor an exact science to collect and maintain this data.

Why isn't collecting this information an exact science? Because there is no master list of how IP addresses are assigned to countries. Educated guesses are made to create these databases. The variability of the data is similar to using Google vs. Yahoo search engines: when you search for a keyword, maybe you'll get the same results from Google and Yahoo, but maybe not. And each day the results may be a little different. One day they could be the same, the next different, and the 3rd day the same again. The answer changes.

There are many reason IP location data varies, but one of them is that IP addresses are often used by different devices at different times in different countries or cities. Think about that for a moment. Such IP addresses are not fixed to a specific location at all. The question you are asking, "Where is this IP address?", can't be answered accurately. Hence, the educated guess... and each company creating these databases has a slightly different method for making that guess.

In any case, educated guesses are packaged into databases and sold. These databases are available from such companies as MaxMind, NeuStar, and GeoBytes. Google has its own proprietary database that it does not share or sell. All of these databases are constantly updated, and their information is slightly different for the reasons mentioned above.

Depending on which website you use for IP location information, you can get the same or different results. Results will be the same if the websites are using the same database and the same version of that database. Results can be different when the websites are using different databases or even different versions of the same database.

FoxyProxy's public site for displaying IP location information is here. It uses MaxMind for its data. We have another (internal only) page that uses Google's proprietary database. When you purchase the [http://getfoxyproxy.org/corporate/ Google-Accuracy addon package, we use this to guarantee your IP address matches the country you expect Google Play and other Google products to detect.

Some other popular IP location sites are whatsmyip.org, iplocation.net, and ipchicken.com.