Difference between revisions of "FAQ"

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m (FAQ)
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16 How to test the speed?
 
16 How to test the speed?
 +
  To test the speed of your connection, visit http://testmy.net/ a free online Bandwidth testing tool
  
 
17 Why BBC could not play?
 
17 Why BBC could not play?
  
 
18 Why Hulu is blocked?
 
18 Why Hulu is blocked?
 +
 
 +
  Hulu content is restricted to a particular geographic region, namely the United States. because of this, Hulu has apparently started to block
 +
  IP addresses of VPN networks. When you attempt to view or stream a programme on Hulu, you may receive information that the video library can
 +
  only be  watched from within the United States or that you cannot access the library using an anonymous proxy tool.
 +
  If you're unable to access Hulu, [[https://support.getfoxyproxy.org/ contact us]] and we'll be more than happy to assign you
 +
  to a different VPN/proxy  server.
 +
  
 
19 Why the proxy is so slow?
 
19 Why the proxy is so slow?
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23 Do you offer SOCKS proxies?
 
23 Do you offer SOCKS proxies?
 +
  No, we do not offer SOCKS proxies, but our software has SOCKS support.
  
 
24 How can I set up OpenVPN in Linux?
 
24 How can I set up OpenVPN in Linux?
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25 Erroneous/fraudulent charges
 
25 Erroneous/fraudulent charges
 +
 +
  If you feel that you have been charged erroneously by FoxyProxy, please contact us. In your email, let us know the amount that was charged,
 +
  the date the transaction occurred and the '''last four''' digits of your Credit/Debit Card.
  
 
26 How many computers can I use FoxyProxy Plus on?
 
26 How many computers can I use FoxyProxy Plus on?
 +
  The FoxyProxyPlus License is only valid for one computer, if you'd like to use FoxyProxyPlus on a number of computers, you'll have to purchase a
 +
  license for each computer that will have FoxyProxy Plus installed.
  
 
27 How can I view my account Information?
 
27 How can I view my account Information?
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28 How can I change my subscription term?
 
28 How can I change my subscription term?
 +
  We offer the following Subscription Terms: 1 Month, 6 Months or 1 Year. [[https://support.getfoxyproxy.org/ Contact us to change your term]]
  
 
29 How to set up IPv6? No, we don't provide.
 
29 How to set up IPv6? No, we don't provide.

Revision as of 09:56, 24 July 2015

FAQ

1. Can I change my IP for my account?

 There is no option to change location from your side, in fact we only offer one location per account. We can change it once or 
 twice during your subscription term (I just did) but we don't change locations/rotate proxies by request. If you require more
 than one location please purchase more accounts.

2. Can a single subscription be used to set up multiple proxies?

 A.Yes. To sign up for additional subscriptions you need to visit the order page here https://getfoxyproxy.org/proxyservice/, 
 select the plan you'd like and then add your billing information. Make sure that you are using the same email address you used 
 when you signed up at the first time. So that we can keep all your subscriptions under one account.
 B.After that you can visit the Customer Panel to view information about your subscriptions. The link to the Customer Panel is 
 http://getfoxyproxy.org/panel
 Thanks.

3. Proxy/VPN is disconnected

 Would you please take a screenshot of the proxy/VPN settings and the error message? Here is how to take a screen shot
 http://www.take-a-screenshot.org/
 Make sure that you are using the details information below:
 (insert the account’s information)

4. How do I change my password?

 Unfortunately, you can not change the password at your side. Please let us know the new password you want. We can change it at 
 our side. Thanks. 

5. How to cancel my account?

 Please login the customer panel. http://getfoxyproxy.org/panel
 Click on the orange rectangle box “Action” and choose “Stop Auto Renew". 
 Cancel account Step1.png
 A small window pops up and click “Yes”. 
 Cancel account Step2.png

6. How to renew my account?

 Answer later.

7. How to subscribe a new account?

 You can subscribe to a new account here: https://getfoxyproxy.org/proxyservice
 Please let me know if I can be of further assistance.

8. How to change my payment information?

 Recurly > Account Info > Scroll down to the bottom > Copy the link of "Hosted Edit Billing Information URL:" > Paste it
 (Figure out whether Jira Desk Service can reply copy and paste the link by connecting to Recurly.) 

9. How to set up proxy?

 Please follow the link below:
 https://getfoxyproxy.org/help/proxyservice/

10. How to set up VPN?

 Please follow the link below:
 https://getfoxyproxy.org/vpn/

11. How to set up OpenVPN?

 a.Instructions on how to set it up may be found here:
 *Windows---http://docs.getfoxyproxy.org/index.php/VPNDocs-OpenVPN-Windows8
 *Mac OSX---http://docs.getfoxyproxy.org/index.php/VPNDocs-OpenVPN-OSX
 b.To be able to connect to this VPN, you'll need a certificate in addition to your username and password. You can download from 
 the customer panel which of the link is http://getfoxyproxy.org/panel
 c.Click on the orange rectangle box “Action”. 
 Step3.png
 d.Click on "Get OpenVPN config file"
 Step2.png
 Let us know if you need any further assistance.

12. How to disable the proxy?

 === Firefox, using the addon ===
 DisableProx.png
 
 === Firefox, Without the addon ===
 In the address bar, type in about:preferences#advanced and Click "Network" Settings
 In the Network Settings Dialog, click the "No proxy" option
 Firefox-no-proxy.png

13 Can I have free trial?

14 What is the high bandwidth for?

15 How to take a screenshot?

16 How to test the speed?

 To test the speed of your connection, visit http://testmy.net/ a free online Bandwidth testing tool

17 Why BBC could not play?

18 Why Hulu is blocked?

 Hulu content is restricted to a particular geographic region, namely the United States. because of this, Hulu has apparently started to block
 IP addresses of VPN networks. When you attempt to view or stream a programme on Hulu, you may receive information that the video library can 
 only be  watched from within the United States or that you cannot access the library using an anonymous proxy tool.
 If you're unable to access Hulu, [contact us] and we'll be more than happy to assign you 
 to a different VPN/proxy  server.


19 Why the proxy is so slow?

20 Questions about URL pattern

21 Questions about Foxyproxy Plus

22 Questions about TV box connecting

23 Do you offer SOCKS proxies?

 No, we do not offer SOCKS proxies, but our software has SOCKS support.

24 How can I set up OpenVPN in Linux?

 a)Login to the Customer Panel and download the configuration file from the Actions Menu, this will typically be called xxxx.ovpn 
 (where xxxx is the server name)
 Run the OpenVPN client with the downloaded configuration file. 
 b)Installing the OpenVPN client
 Usually, the easiest way to install an OpenVPN client is to use the package management system for your particular Linux
 distribution.  
 c)Run one of the following commands (as root):
 1.Fedora/CentOS/RedHat:yum install openvpn
 2.Ubuntu/Debian:apt-get install openvpn
 d)OpenVPN connections can usually be created from the Network Manager of your distro. If not, you may have to install the OpenVPN 
 Network Manager plugin for your distribution.
 e)For Ubuntu you can do
 sudo apt-get install network-manager-openvpn openvpn

25 Erroneous/fraudulent charges

 If you feel that you have been charged erroneously by FoxyProxy, please contact us. In your email, let us know the amount that was charged,
 the date the transaction occurred and the last four digits of your Credit/Debit Card.

26 How many computers can I use FoxyProxy Plus on?

 The FoxyProxyPlus License is only valid for one computer, if you'd like to use FoxyProxyPlus on a number of computers, you'll have to purchase a 
 license for each computer that will have FoxyProxy Plus installed.

27 How can I view my account Information?

 Account Information such as Billing Info, Server statuses and configuration files is available in the Customer Panel
 The panel can be viewed here

28 How can I change my subscription term?

 We offer the following Subscription Terms: 1 Month, 6 Months or 1 Year. [Contact us to change your term]

29 How to set up IPv6? No, we don't provide.

30 How to refund?

31 How to update my billing information?