Difference between revisions of "FAQ"

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m (FAQ)
(FAQ)
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   Please login the customer panel. http://getfoxyproxy.org/panel
 
   Please login the customer panel. http://getfoxyproxy.org/panel
 
   Click on the orange rectangle box “Action” and choose “Stop Auto Renew".  
 
   Click on the orange rectangle box “Action” and choose “Stop Auto Renew".  
   [[File:Cancel account Step1.png|border|600px]]
+
   [[File:Cancel account Step1.png|border|400px]]
 
   A small window pops up and click “Yes”.  
 
   A small window pops up and click “Yes”.  
   [[File:Cancel account Step2.png|border|600px]]
+
   [[File:Cancel account Step2.png|border|400px]]
  
 
6. How to renew my account?
 
6. How to renew my account?

Revision as of 20:11, 17 July 2015

FAQ

1. Can I change my IP for my account?

 There is no option to change location from your side, in fact we only offer one location per account. We can change it once or 
 twice during your subscription term (I just did) but we don't change locations/rotate proxies by request. If you require more
 than one location please purchase more accounts.

2. Can a single subscription be used to set up multiple proxies?

 A.Yes. To sign up for additional subscriptions you need to visit the order page here https://getfoxyproxy.org/proxyservice/, 
 select the plan you'd like and then add your billing information. Make sure that you are using the same email address you used 
 when you signed up at the first time. So that we can keep all your subscriptions under one account.
 B.After that you can visit the Customer Panel to view information about your subscriptions. The link to the Customer Panel is 
 http://getfoxyproxy.org/panel
 Thanks.

3. Proxy/VPN is disconnected

 Would you please take a screenshot of the proxy/VPN settings and the error message? Here is how to take a screen shot
 http://www.take-a-screenshot.org/
 Make sure that you are using the details information below:
 (insert the account’s information)

4. How do I change my password?

 Unfortunately, you can not change the password at your side. Please let us know the new password you want. We can change it at 
 our side. Thanks. 

5. How to cancel my account?

 Please login the customer panel. http://getfoxyproxy.org/panel
 Click on the orange rectangle box “Action” and choose “Stop Auto Renew". 
 Cancel account Step1.png
 A small window pops up and click “Yes”. 
 Cancel account Step2.png

6. How to renew my account?

  1. How to subscribe a new account?
  2. How to change my payment information?
  3. How to set up proxy?
  4. How to set up VPN?
  5. How to set up OpenVPN?
  6. How to disable the proxy?
  7. Can I have free trial?
  8. What is the high bandwidth for?
  9. How to take a screenshot?
  10. How to test the speed?
  11. Why BBC could not play?
  12. Why Hulu is blocked?
  13. Why the proxy is so slow?
  14. Questions about URL pattern
  15. Questions about Foxyproxy Plus
  16. Questions about TV box connecting
  17. Do you offer SOCKS proxies?
  18. How can I set up OpenVPN in Linux?
  19. Erroneous/fraudulent charges
  20. How many computers can I use FoxyProxy Plus on?
  21. How to log in my customer panel?
  22. How can I change my subscription term?
  23. How to set up IPv6? No, we don't provide.
  24. How to refund?
  25. How to update my billing information?